It is sad when we do transactions with a store, business firm or company and find out for ourselves how bad their customer service is. It makes me wonder if the owner or manager understand what loss they are bound to experience unless they “mend” their ways. I say, if you want customers — paying customers — you have to know how to treat them well.
Good customer service does matter. Business owners and managers must invest towards building a good customer service. It is for the good of the customers and it is for their own good, too. And if they are not convinced, I hope they get to check out this enlightening infographic from kissmetrics.